Role & responsibilities.

- Provide support to all departments in hardware, software, and network related issues.
- Configure, install, and maintain IT systems.
- Configure, install and maintain laptops and workstations.
- Ensure that there is data security enabled like two factor authentication systems.
- Keep a close watch on system performance to ensure there is optimisation of system speeds and costs.
- Collaborate with external vendors to resolve specialise IT issues.
- Ensure passwords are not breached.
- Ensure confidential information is not moved from one workstation to another.
- Report any anomalous behaviour like data theft, identity mismatch.
- Install ERP systems on the workstations.
- Suggest workflow improvements in IT processes.
- Seek approvals from all stakeholders in the IT improvements processes-examine the As-Is and implement the Should-Be.
- Develop tools for digital security policy of the organisation and ensure that all the employees are aware of the policy and the repercussions of not following the same.

📌 Technical Support Engineer (Hyderabad)
🏢 Vibry Business Solutions
📍 Hyderabad