Project Role :Business Architect

Project Role Description :Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills :Microsoft Dynamics 365 Technical Architecture
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education

Summary:
Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.Roles & Responsibilities:Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.Professional & Technical Skills:Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.Skill:Microsoft Dynamics 365 Technical ArchitectureExperience:10??12+ years in D365 CRM (Implementation & Consulting)SummaryThis role combines deep technical expertise in Dynamics 365 CRM with hands-on experience in deploying Gen AI capabilities to enhance customer engagement, automation, and decision-making.



You will work closely with the functional architect and business stakeholders to execute process improvements, perform detailed fit-gap analysis, and apply up-to-date automation and AI capabilities to deliver measurable outcomes. A typical day involves working with business users to understand requirements, configuring D365 CRM based on best practices, experimenting with AI-assisted tools (Copilot, AI Builder, Power Automate), and improving user adoption.Roles & Responsibilities
- Act as a functional expert in Dynamics 365 CRM during workshops, requirement gathering, and solution design discussions.
- Collaborate with the Solution / Enterprise Architect to convert business requirements into scalable configurations.
- Execute fit-gap analysis, prepare functional design documents, and validate end-to-end process flows.
- Configure D365 CRM modules and support AI-driven features (Copilot setup, Power Automate, AI Builder workflows).
- Work with cross-functional teams (Finance, Commerce, Technical) to ensure seamless solution alignment.
- Support testing cycles - SIT, UAT, data validation, and production readiness.
- Contribute to creation of reusable assets, accelerators, and knowledge documentation.
- Mentor consultants and analysts in the project; promote high-quality delivery standards.________________________________________Professional & Technical SkillsMust Have Skills




- Proficiency in Microsoft Dynamics CRM Technical.
- Lead the implementation and customization of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
- Design scalable CRM workflows, dashboards, and integrations with enterprise systems.
- Ensure high performance, security, and compliance of CRM solutions.
- Hands-on experience configuring and customizing the CRM application.
- Develop and deploy Gen AI-powered features such as intelligent chatbots, Copilot extensions, automated content generation, and predictive insights.
- Integrate Azure OpenAI, Copilot Studio, and other Gen AI services into CRM workflows.
- Working experience with AI/automation capabilities, such as:Power Automate, AI Builder, Copilot in D365 and Power PlatformGood to Have
- Exposure to Power Apps, Power BI, or integration touchpoints.
- Implement CI/CD pipelines for CRM and AI deployments using Azure DevOps.Leadership & Behavioral Skills
- Fast learner with a strong curiosity for new technologies.
- Excellent problem-solving and critical-thinking ability.
- Strong verbal and written communication.
- Ability to manage time, tasks, and client expectations independently.________________________________________
Additional Information
- Client-facing role with frequent stakeholder interactions.
- This role is part of the elite consulting capability, focused on transformation and innovation not just traditional implementation.
- Opportunity to upskill toward Solution Architect career path.
- The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.

Qualification
15 years full time education

📌 Business Architect (Chennai)
🏢 Accenture
📍 Chennai