Hiring Requirement JD for Business Development Manager (BDM) as a checklist for TA while sourcing and screening.

Business Development Manager ITES

Location: Chennai

Experience Required: 7–12 years (minimum 3–5 years in ITES/ BPO/KPO/ Outsourcing industry in Business Development role)
Reports To: [Director/VP – Sales/Business Development]

Key Responsibilities

- Drive new client acquisition in ITES/BPO/KPO industry across domestic and/or international markets.
- Generate qualified leads through research, networking, cold calling, events, and digital channels.
- Develop proposals, present solutions, and negotiate contracts with prospective clients.
- Build and maintain long-term strategic relationships with CXO and senior decision makers.
- Identify business opportunities, prepare business cases, and close deals to meet revenue targets.
- Collaborate with operations and solutioning teams to customize service offerings.
- Track market trends, competitor activities, and prepare periodic reports for management.
- Ensure adherence to organizational processes, compliances, and client onboarding requirements.

Mandatory Skills & Competencies

Industry Knowledge: Proven experience in ITES/BPO/KPO/Shared Services business models, with understanding of outsourcing/offshoring processes.
Sales & Business Development: Strong track record of generating leads,



converting opportunities, and meeting sales targets.
Communication: Excellent verbal, written, and presentation skills with ability to influence senior stakeholders.
Negotiation & Closing: Skilled in contract negotiation, pricing strategies, and deal closures.
Networking: Strong skilled network across industries and regions.
Analytical Ability: Ability to analyze client requirements, market data, and build effective sales strategies.
CRM & Tools: Familiar with CRM systems (e.g., Salesforce, HubSpot) and MS Office/Google Suite for reporting.
Team Collaboration: Works closely with delivery, finance, and operations to ensure smooth transition of clients.
Resilience & Adaptability: Ability to work in a fast-paced, target-driven environment.

Preferred Qualifications

- MBA/PG in Marketing, International Business, or equivalent.
- Exposure to multiple geographies (US/UK/EU/APAC) in outsourcing sales.
- Experience in large-deal pursuits (multi-million USD) is an added advantage.

Key Metrics for Evaluation

- Achievement of revenue and client acquisition targets.
- Number of qualified leads generated and conversion ratio.
- Retention and growth of acquired accounts.
- Quality of pipeline and forecasting accuracy.
- Strategic account penetration and CXO connects.

📌 Job vacancy For Businesss Development Manager (Chennai)
🏢 DATAMARK BPO SERVICE
📍 Chennai