Role Details

The Service Relationship Manager (SRM) will be responsible for managing and servicing an assigned portfolio of merchants within the Merchant Acquiring Business (MAB). The role focuses on enhancing merchant experience, ensuring portfolio quality, strengthening client relationships, and driving cross-sell opportunities to support overall business growth.

Responsibilities

- Manage and service a defined portfolio of merchant clients
- Build and maintain strong relationships to ensure high retention and satisfaction
- Act as the single point of contact for merchant queries, escalations, and servicing needs
- Ensure smooth onboarding and ongoing support for merchants
- Drive proactive engagement to understand business needs and improve service delivery
- Identify and execute cross-selling opportunities for banking and payment products
- Monitor merchant activity, transaction trends, and portfolio performance
- Take corrective actions to improve portfolio quality and reduce attrition




- Coordinate with internal teams (Operations, Product, Risk) for timely issue resolution
- Ensure adherence to compliance guidelines and internal processes

Specifications

- Experience: 4-6 years in relationship management / servicing roles in banking, payments, or MAB
- Domain Exposure: Merchant Acquiring / Payments / Banking preferred
- Strong skills in portfolio management, client servicing, and relationship building
- Proven cross-selling ability in financial products
- Excellent communication and stakeholder management skills
- Customer-focused with strong problem-solving capability
- Ability to manage multiple relationships in a target-driven workplace
- Qualification: Graduate / Postgraduate (Business / Finance preferred)
- Age limit - Up to 35 yrs.

Candidates with relevant experience can share their resumes at [email protected]

📌 Service Relationship Manager - MAB (Chennai)
🏢 IndusInd Bank
📍 Chennai