We are looking for an experienced Head Customer Care to lead and drive customer service operations for a leading NBFC. The ideal candidate should have robust experience in customer experience, complaint management, team leadership, and process improvement within the retail lending industry.
Key Responsibilities
- Lead and manage the Customer Care function and a team of ~60 members.
- Develop and implement customer service strategies aligned with business goals.
- Drive customer satisfaction, retention, and service excellence.
- Ensure timely resolution of customer complaints in compliance with RBI guidelines.
- Work closely with Credit, Operations, Risk, Business, and Collections teams to enhance the customer journey.
- Monitor service KPIs, prepare management dashboards, and drive process improvements.
- Ensure adherence to Fair Practices Code and regulatory requirements.
Preferred candidate profile
📌 Head Customer Care NBFC (Chennai)
🏢 Artemis Technologies Hyderabad
📍 Chennai
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