This position represents the Service Quality Department in the APAC region - S.Korea, coordinates Service Quality activities and ensures that the Service Quality strategies are executed with highest focus on quality, safety and setting, and without compromising agreed processes. The key task is to ensure compliance of Service sites in the APAC region by performing site audits, Turbine inspection and managing RCCAs for top COPQ offenders, and reduce the cost of poor quality (COPQ), support in improving vendor recoveries

Responsibilities

- Collaborate with Regional Service to ensure Good Quality being delivered to our Customers
- Ensure compliance to ISO 9001 Quality system
- Support Regional Service on Quality Risks and prepare mitigation plans
- Provide Monthly Quality reporting and monitor the performance
- Conduct Quality awareness training for management and employees
- Review the Quality gates and provide inputs if project is ready to TOC and Hand over to Service
- Ensure problem solving process is performed for non-conformities and implementation of solutions
- Ensure the quality objectives and targets of service are reached
- Monitor the performance of NCR, CIR, CoPQ, Audits assessments




- Support the evaluation of type of defects and preparing CIM candidates
- Ensure Customer satisfaction on Quality for the service delivered
- Ensure Customer queries and complaints are properly handled and closed
- Improve the Lost Production Factor in the region together with R D and Service
- Develop Service Product audit plan and ensure on time execution
- Collect inputs for Regional Management review

Qualifications

Bachelor degree in engineering

Solid Service background

Minimum 10 years of experience

Competencies

Self-motivated and very good communication skills

Able to coordinate change and manage multiple stakeholders and suppliers

Certified auditor in one of the following standards ISO 9001

Six Sigma Green Belt or equivalent will be an advantage

Solid cooperation and communication skills

SAP Knowledge Quality tools

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Quality Lead, Onshore, GA and JP (Chennai)
🏢 Vestas
📍 Chennai