Roles & Responsibilities

1. Patient Reception

- Welcome patients and visitors politely.
- Guide patients to the appropriate department or doctor.
- Maintain a professional and friendly attitude at all times.
- Ensure a positive first impression of the hospital.

2. Patient Registration

- Register current patients in the Hospital Information System (HIS).
- Verify patient identity and demographic details.
- Update existing patient records accurately.
- Generate OP registration numbers.

3. Appointment Management

- Schedule, reschedule, and cancel appointments.
- Coordinate doctor consultation timings.
- Inform patients about appointment delays or changes.
- Manage walk-in and emergency cases appropriately.

4. Billing Support

- Collect consultation fees and other applicable charges.
- Generate bills and receipts.




- Explain billing details to patients when required.
- Coordinate with the billing department for payment issues.

5. Telephone & WhatsApp Handling

- Answer incoming calls professionally.
- Provide accurate information regarding hospital services.
- Transfer calls to relevant departments.
- Respond to WhatsApp enquiries promptly and courteously.

6. Patient Guidance

- Assist patients in locating departments, laboratories, pharmacy, scan units, and wards.
- Explain hospital procedures and required documents.
- Guide patients regarding admission and discharge processes.

📌 Receptionist (Chennai)
🏢 WCF Hospitals
📍 Chennai