Duties and responsibilities:

- Support clients and internal business processes based on ServiceNow platform

Incident Problem Management, Asset Management and CMDB, Change Release management, SLM, Flow, Service Catalog with customization and build in-house applications
- Assist in developing new custom applications or customizing OOTB applications
- Provide production support if needed for the supported applications
- Design testing plans and carry out the testing for the above
- Write necessary scripts to customize the applications

Masters degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience

Should have certified as ServiceNow Developer/ServiceNow Implementation Specialist

Essential Job Functions

- Perform day-to-day administration of the ServiceNow

- Maintain business services and configuration item relationships in ServiceNow

- Develop and manage application code, user interface, and third-party integration components

- Develop necessary development documentation as needed eg, project plan, technical design, developer notes, user manual etc
- Lead a small team and manage their workprogram

- Performs core configuration tasks including system policies, business rules and client scripts

- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, Service Portal, Workspace, etc
- Manage data with Tables, the CMDB, Import Sets, and Update Sets





- Creates Workflow activities and approvals

Implement new workflows that use a variety of activities to understand how records are generated from workflows

- Perform migration activities Dev to QA, QA to Prod

- Coordinates Service Catalog options, including two-step checkout, cart controls, and variables

- Investigate performance issues, learn troubleshooting tools, and use system logs to find issues

- Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc
- Post roll out production support

Experience of handling Bug Fixes and Enhancement requests

- Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow

- Knowledge of working with different kinds of scripts in ServiceNow and their order of execution

- Experience working with email notifications, inbound actions, reports, gauges, and home pages

- Experience in creation of catalog items, wizards, record producers, interceptors, user guide

- Experience in the creation and customization of complex workflows and custom workflow activities

- Experience in transform maps,



data sources and different transform scripts for data loads and management

- Experience in scheduled jobs, events and triggers to manage business needs and handle background work

- Experience in complex UI customization and UI macros

- Experience in the installation of ServiceNow upgrades and/or service packs

Non-Technical Skills
- Excellent analytical, problem-solving, and organizational skills

- Ability to function independently with limited direction and guidance

- Strong commitment to quality and out of the box mindset

- Good verbal, written, and interpersonal communication skills

- Establishes and maintains effective communications with customers, other technology specialists, and vendors about services

- Ability to take initiative and work without supervision

- Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere

- Strong collaboration and group facilitation skills

- Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe

- Ability to work collaboratively in a quick-paced, internationally diverse work environment are essential

- Ability to mentor junior/senior team members and colleagues

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Officer, Business Solutions I (Chennai)
🏢 The World Bank
📍 Chennai