Role: Head of Operations Wedding Gift Box (WGB)

Organization: Matrimony.com (A Consumer-Tech Pioneer)

Business Unit: Wedding Gift Box

Reporting to: Business Head

Location: Chennai

The Mission: Engineering Joy at Scale

Most operations roles are about maintaining the status quo. This one is about redefining it. At Wedding Gift Box (WGB), we are not just delivering vouchers; we are delivering the first collective memory of a couple’s married life. As the Head of Operations, you are the architect of this experience. You will sit at the cockpit of a high-growth vertical, blending data science, supply chain precision, and product innovation to build an operational masterpiece that is the envy of the consumer-tech world.

The "High-Value" Mandate

1. Architect of Best-in-Class Systems

You won't just follow a manual; you will write it. You are tasked with deconstructing every process—from the first lead ping to the final doorstep delivery—and re-engineering them for maximum velocity and zero friction. You will implement "Lean" and "Six Sigma" mentalities to build a sustainable, self-healing business model.

2. Full-Stack Lead Lifecycle Ownership

You own the "Gold Mine." You will manage the entire lead ecosystem within our CRM. By working with Marketing and Product, you will ensure the tele-calling team is fueled with high-intent leads, optimizing the conversion funnel from Assigned to Delivered with surgical precision.

3. Product & CRM Innovation

You are the "Functional CEO" of our CRM. You will partner with the Product team to build features that don't exist yet—automation that predicts stock-outs before they happen and algorithms that assign leads to the most compatible callers. You turn software into a competitive advantage.

4. "Zero-Failure" Supply Chain

In your world,



"Stock-out" is a word that doesn't exist. You will orchestrate a pan-India inventory web, working with Brand Managers and State Heads to ensure our gift boxes are always ready. When a gap appears, you don't just fill it; you build a system so it never opens again.

5. Leadership & Cultural Excellence

You are a multiplier of talent. You will lead a diverse team across Tele-calling, Inventory, and Logistics. By partnering with HR and L&D;, you will create a high-performance culture where "Customer Obsession" isn't a poster on the wall, but the heartbeat of the team.

Who You Are (The DNA of the Ideal Partner)

- The Scaler: You have 6–12 years of experience, likely having seen the "messy middle" of a high-growth startup (E-commerce, Q-commerce, or Logistics) and successfully professionalized it.
- The Systems Thinker: You don't see tasks; you see flows. You can look at a spreadsheet and see the story of where the friction lies.
- The Tech-First Operator: You are dangerous with a CRM. You know exactly what API or automation is needed to save 1,000 man-hours.
- The Diplomat-General: You can command a room of State Heads and Finance leads, driving alignment through data and shared vision.

Why this is the "Best Move" for your Career

1. Direct P&L; Impact: You aren't a support function; you are a growth driver. Your efficiencies directly hit the bottom line.

2. The "Matrimony" Pedigree: Benefit from the stability and brand equity of a listed leader while enjoying the "Day 1" energy of the WGB vertical.

3. High Visibility: This role reports into senior leadership. Your success here is a rapid track to business leadership roles.

4. Innovation Sandbox: We give you the budget and the mandate to experiment with "best-in-class" practices. If it makes us better, we do it.

📌 Operations Manager (Chennai)
🏢 Matrimony.com
📍 Chennai