Role & responsibilities

- Daily Hospital Rounds and Addressing Facility & Safety Issues
- Ownership of Department Metrics, Customer Issues Resolution, Crisis Management, Clinician Satisfaction, Customer Satisfaction, Cost Saving, CRM, PHC and HMS Success, Licenses Application & Renewals, NABH Documentation
- Accountable for Day-to-Day Operations, Manpower Deployment, Meeting Clinicians & VIP Patients, Processes, Outcomes, SLA Adherence, Assets Management, Retention and Team Development and Customer Service Training, Vendor Management
- Accountable for Smooth Flow in OP and IP, Handling Major Patient Issues, Reviewing Major Issues, Cleanliness, Parking Front Flow and Food Service Quality
- Accountable to Maintain Rapport with Local Police and Association Members
- Daily Meetings with Reporting Head on Operational Issues, VIP Patients, Daily Statistics and Escalate Critical Issues
- Daily Meeting with Team to Discuss Daily Plan, Customer Satisfaction Score & Improvement Suggestion and Address Issues




- Weekly Meeting with Key Stakeholders to Discuss about Admission, Discharge Process TAT and Action Plan
- Weekly Meeting with Clinicians to Render Support
- Participate in Daily SITRep Meeting
- Monthly Team Training
- Monthly Surprise Night Visits to Monitor Processes and System
- Participation in Monthly Outsource Service Departments Review
- Participation in Monthly Performance Review of Internal Teams
- Participate in Board Meeting
- Prepare Annual Operations Budget

Preferred candidate profile

1) 10-15 years of experience in hospital operations, with at least 3-5 years in a leadership role. manager with team handling

2) Robust understanding of NABH standards and statutory compliance

3) Quality management and NABH/JCI compliance awareness

4) Customer-centric approach with a focus on patient satisfaction.

📌 Deputy Head Operations (Chennai)
🏢 Mehta hospital
📍 Chennai