Roles and Responsibilities:

1. Customer Interaction & Service

- Greet and assist walk-in customers in a skilled and courteous manner
- Understand customer requirements and provide appropriate product information
- Handle customer queries, complaints, and service requests efficiently
- Ensure high levels of customer satisfaction and relationship management

2. Gold Loan Processing Support

- Assist customers with gold loan application process
- Coordinate with appraisers for gold valuation
- Ensure proper documentation for loan processing
- Verify KYC documents as per regulatory and company guidelines

3. Operational Activities

- Maintain accurate customer records and transaction details
- Support disbursement and closure of gold loans
- Handle cash transactions (if required)



and maintain records
- Ensure branch-level compliance with audit and operational standards

4. Cross-Selling & Target Achievement

- Promote gold loan products and allied financial services
- Identify opportunities for cross-selling insurance or other products
- Support branch in achieving business targets

5. Compliance & Documentation

- Ensure adherence to company policies, RBI guidelines, and KYC norms
- Maintain proper documentation and filing for audit purposes
- Report discrepancies or suspicious activities to management

📌 Gold Loan Officer/ Customer Service Executive (Chennai)
🏢 IHFL
📍 Chennai