Job Overview

We are looking for an experienced SAP Service Management (SM/CS) Consultant with 68 years of experience, including 45 years in SAP Service Management/Customer Service. The candidate should have solid expertise in service processes, billing, contracts, warranty management, integrations, and SAP configurations. Experience with SAP S/4HANA and integration with SAP and non-SAP systems is required.

Key Responsibilities

- Configure and support SAP Service Management (SM)/Customer Service (CS) processes.
- Manage Notifications, Service Orders, Warranty, and Billing.
- Work on Sales and Distribution integration.
- Configure and support Value, Quantity, and Service Contracts.
- Work with SAP S/4HANA, SAP Hybris/BRIM, BRF+, and SAP Portal.
- Support Revenue Recognition processes.




- Configure and maintain DIP Profiles and Resource Related Billing.
- Handle Repair Order processes.
- Maintain Customer Service master data including Equipment Master, Warranty Master, Functional Locations, and Counters.
- Configure and test IDocs, including Partner Profiles and custom Segments.
- Coordinate project lifecycle activities between onsite and offshore teams.
- Prepare Functional Specifications for RICEF developments.
- Work on interfaces between SAP and non-SAP systems.
- Analyze business requirements and perform SAP configurations.
- Prepare detailed specifications for ABAP custom developments.
- Perform testing and support solution implementation.

📌 SAP Service Management (SM/CS) Consultant (Hyderabad)
🏢 Experis
📍 Hyderabad