- The Operations Executive will be responsible for managing the complete lifecycle of every client engagement, from the time an order is received until the final documents are delivered.
- The role involves coordinating with clients, scheduling consultations, managing resume writers and the in-house design team, monitoring timelines, reviewing the quality of content and designs, ensuring smooth communication between departments, and maintaining operational excellence.
- The ideal candidate should possess strong organizational skills, excellent English language proficiency, a sound understanding of recruitment and hiring practices, and the ability to evaluate professional writing and document design.

Key Responsibilities : -

Client Coordination

- Act as the primary operational point of contact for clients after an order is confirmed.
- Coordinate with clients to collect all required documents and information.
- Schedule and manage consultation calls between clients and resume writers.
- Send meeting confirmations, reminders, and follow-ups.
- Keep clients informed about project progress and expected delivery timelines.
- Handle client queries professionally through phone, email, and WhatsApp.
- Coordinate revisions and ensure timely closure of every project.
- Deliver a smooth and professional customer experience throughout the engagement.

Project Management

- Manage the end-to-end workflow of multiple resume writing projects simultaneously.
- Assign projects to suitable resume writers based on their expertise and availability.
- Coordinate with the in-house resume design team for projects requiring visual resumes.
- Track every project from initiation to final delivery.
- Ensure all internal milestones and client deadlines are met.
- Anticipate delays, resolve bottlenecks, and proactively communicate updates.
- Maintain project trackers and monitor daily operational progress.
- Ensure all deliverables are completed within committed turnaround times.

Team Coordination

- Coordinate daily with freelance and full-time resume writers.
- Manage workflow and task allocation for the in-house design team.
- Ensure seamless collaboration between writers and designers.
- Monitor project progress and resolve operational issues promptly.
- Follow up on pending deliverables and ensure accountability across teams.
- Maintain clear communication between management, writers, designers, and clients.

Quality Assurance

- Review every project before it is delivered to the client.

Evaluate Resume Content For:

- Grammar and language accuracy
- Sentence structure and readability
- Professional tone
- Achievement-oriented writing
- Resume structure and organization
- Consistency of formatting
- ATS compatibility
- Keyword optimization
- Industry relevance
- Overall presentation and impact

Evaluate Resume Designs For:

- Professional appearance
- Layout and structure
- Typography
- Alignment and spacing




- Visual hierarchy
- Readability
- Consistency
- White space utilization
- Overall visual appeal
- Ensure every deliverable meets CV Designer's internal quality standards before client delivery.
- Resume Writer Recruitment & Onboarding
- Identify and source experienced freelance and full-time resume writers.
- Screen applications and evaluate writing samples.
- Conduct preliminary interviews and assessments.
- Coordinate onboarding and orientation for newly selected writers.
- Train writers on internal quality standards, workflows, and delivery expectations.
- Build and maintain a reliable network of skilled resume writers across multiple industries.
- Maintain records of writer expertise, availability, turnaround times, and performance.
- Continuously identify talented writers to support future business growth.

Performance Monitoring

- Monitor the productivity and performance of resume writers.
- Track quality metrics, adherence to timelines, and client feedback.
- Identify recurring quality issues and work with writers to improve output.
- Coordinate with the in-house design team to maintain consistent design quality.
- Ensure operational efficiency across all active projects.

Process Improvement

- Identify opportunities to improve internal workflows and operational efficiency.
- Create and update Standard Operating Procedures (SOPs).
- Recommend improvements to project tracking and communication processes.
- Reduce turnaround times without compromising quality.
- Support management in implementing operational improvements.

Administrative Responsibilities

- Maintain accurate project records and documentation.
- Update internal trackers and operational dashboards.
- Maintain client communication records.
- Ensure proper version control of project files.
- Coordinate with internal teams to ensure smooth day-to-day operations.
- Maintain strict confidentiality of client information and documents.

Skills & Competencies

- Operational Skills
- Excellent project coordination abilities
- Strong organizational skills
- Effective time management
- Ability to manage multiple projects simultaneously
- Attention to detail
- Process-oriented mindset
- Strong problem-solving skills
- Communication Skills
- Excellent spoken English
- Excellent written English
- Skilled email communication
- Strong interpersonal skills
- Client relationship management
- Recruitment Knowledge
- Candidates should have a good understanding of how recruitment works and how resumes are evaluated by recruiters.





Knowledge of the following will be an advantage:

- Resume screening
- Applicant Tracking Systems (ATS)
- Recruitment processes
- Hiring practices
- Job descriptions
- Career progression across industries
- Candidate positioning
- Experience in recruitment, HR, staffing, executive search, talent acquisition, career services, or resume writing will be highly preferred.
- Content Evaluation Skills
- The candidate should be able to assess:
- Grammar and language quality
- Professional writing style
- Clarity and readability
- Resume structure
- Achievement-oriented content
- Keyword optimization
- ATS readiness
- Overall effectiveness of a resume
- Design Evaluation Skills
- Hands-on design experience is not mandatory.

However, the candidate should have the ability to evaluate resume designs based on:

- Professional presentation
- Layout consistency
- Typography
- Alignment
- Visual hierarchy
- Readability
- White space
- Overall aesthetic quality
- Preferred Software Knowledge
- Experience with the following tools will be an advantage:
- Microsoft Word
- Microsoft Excel
- Google Workspace
- Google Sheets
- Zoom
- Google Meet
- WhatsApp Business
- Project management and task tracking tools
- CRM software

Eligibility

- Bachelor's degree in any discipline.
- 3 to 8 years of relevant professional experience.
- Experience in operations, recruitment, HR, staffing, project coordination, customer success, career services, or resume writing will be preferred.
- Excellent written and spoken English.
- Strong organizational and coordination skills.
- Ability to work independently with minimal supervision.
- High attention to detail and commitment to quality.

What We Are Looking For

The ideal candidate is someone who:

- Takes complete ownership of assigned responsibilities.
- Is highly organized and process-driven.
- Can effectively coordinate multiple stakeholders.
- Maintains high quality standards.
- Understands recruitment and professional communication.
- Can confidently interact with senior professionals and executives.
- Has a keen eye for both written content and document presentation.
- Thrives in a fast-paced, service-oriented environment.
- Is dependable, proactive, and solution-focused.

Why Join CV Designer?

- Be part of one of India's established career branding companies.
- Work with professionals from diverse industries and senior leadership levels.
- Gain exposure to recruitment, executive communication, and career consulting.
- Develop expertise in operational excellence and quality management.
- Work in a team-oriented environment with opportunities for professional growth and increased responsibilities.
- Compensation & Benefits
- Performance-based growth opportunities
- Skill development and learning opportunities
- Long-term career progression based on performance and leadership potential
- Work Schedule

📌 Operations Executive / Senior Operations Executive (Chennai)
🏢 CV Designer
📍 Chennai