Key job responsibilities

- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of support for one or more payment products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with dev team for handing-off or taking over-active support issues and creating a team specific knowledge base and skill set

Tech stack required for the position:

Basic qualifications

- 2+ years of software development,



or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in up-to-date program languages

Preferred qualifications

- Knowledge in AWS Technologies and Artificial Intelligence
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Mandate -

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

📌 Support Engineer (Chennai)
🏢 Apidel Technologies
📍 Chennai