Role & responsibilities :

- For both standard and complex billing ensure all client invoices are produced accurately.
- Responsible for ensuring all invoices are dispatched to clients in a timely manner in accordance with the contract
- Responsible for timely resolution of queries within any agreed SLAs & KPI’s
- Develop, maintain and promote valuable relationships with the business lines at all levels whilst ensuring processes are communicated adequately and appropriately
- Ad-hoc reporting duties, and financial analysis, via systems for use both internally and externally
- Assisting in the conversion of clients use of e-billing solution
- Checking client invoicing format and address requirements
- Responsible for accurate and timely reconciliations of self-billing accounts and inter-company accounts
- Adopt & demonstrate the company’s core values in the delivery of a customer-focused service in line with the FSSC vision statement
- Ensure a culture of effective working relationships, close collaboration and communication is developed and maintained across all finance teams.
- Handle customer complaints in line with the company complaints policy
- Contact clients,



using both written and verbal communication, to obtain missing remittances
- Testing- Pro-Actively support when testing of new process/ software is required
- On-boarding of new clients- Support the onboarding process of new clients ensuring all client set-ups are correct and in line with the company procedures
- To generate sales invoices and print in line with the Billing Calendar
- Identify opportunities for process, product and service improvement, following agreed CI methodology. Contribute to improvement projects as requested by management
- Actively support the Finance team goal to deliver world class customer service as set out in the FSSC customer service charter.

Customer Service

- Maintain a clear understanding of your customers’ requirements
- Adopt a positive and friendly attitude
- Give customers a positive impression of the organisation
- Do the job in a reliable way (only promise what you can deliver and deliver what you have promised)
- Be a honest, fair and a team player
- Understand and adapt to your audience

📌 Associate Specialist (Chennai)
🏢 Randstad
📍 Chennai