Business Continuity Management (BCM)
Business Impact Analysis (BIA)
Business Continuity Planning (BCP)
Risk Assessment & Crisis Management
IT Disaster Recovery (ITDR)
ServiceNow Development:
Integration Skills
- REST & SOAP APIs
- Integration Hub
- MID Server
- JSON / XML
Tools & Methodology
- Agile / Scrum
- JIRA
- Confluence
Responsibilities
- Design, configure, and customize ServiceNow BCM solutions.
- Implement BCP, BIA, ITDR, and continuity workflows.
- Develop automation and integrations.
- Work with stakeholders to gather requirements.
- Participate in Agile sprints and testing (Unit/UAT).
- Provide L2/L3 production support.
- Prepare technical documentation and mentor junior developers.