Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

- Ensure service availability, performance, and incident resolution.
- Lead continuous service improvement initiatives.
- Analyze customer feedback to refine services.
- Collaborate with Service Owners and Stakeholders to simplify the application/infrastructure landscape.
- Resolve Service Run issues and meet SLAs.
- Maintain strong customer relationships and deliver services with a customer-first attitude.

Your Profile

- 12+ years in service delivery management (application/infrastructure support).
- Proven experience in Service Run activities, project delivery, and data mining.
- Strong background in customer advocacy, conflict resolution,



and quality control.
- 8+ years in customer service and project management.
- Excellent teamwork, communication, and attention to detail.
- Experience handling sensitive/confidential information.

Why you will love working at Capgemini

- At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
- We recognize the significance of versatile work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain a healthy work life balance.

Location - Bengaluru,Bhubaneswar,Chennai,Coimbatore,Gandhinagar,Gurugram,Hyderabad,Kanchipuram,Kolkata,Calcutta,Mumbai,Navi Mumbai,Noida,Pune,Salem,Tiruchirapalli

📌 Service Manager (Bhubaneswar)
🏢 Capgemini
📍 Bhubaneswar