- 3 to 7 years of experience in AI/ML support or cloud-based technical support roles
- Strong knowledge of Google Cloud Platform (GCP) with focus on AI/ML services
- Hands-on experience supporting Gemini models, Vertex AI, and ML workflows
- Proficiency in Python, R, or Java with scripting and debugging experience
- Understanding of Agentic AI concepts and the automation of workflows across systems
- Experience with API integrations, SDKs, REST APIs, and authentication mechanisms
- Solid skills in Root Cause Analysis (RCA) and issue resolution
- CEFR B2 or higher communication proficiency
- Provide Tier 2 technical support for Gemini Business customers
- Troubleshoot and resolve issues related to AI/ML models, Gemini APIs, and GCP services
- Perform deep RCA for complex AI/ML and cloud-related issues
- Support customers in deploying and operating AI/ML solutions in production
- Collaborate with engineering and product teams to escalate and resolve defects
- Maintain accurate documentation for issues, configurations, and solutions
- Communicate technical concepts clearly to customers and internal stakeholders
- Support 24x7 operations on rotational shifts, if required