Job description

Associate Director operations RCM Operations

Location: Chennai (DLF Cybercity)
Company: Prochant

Role Summary

Prochant is seeking a highly experienced RCM leader to join as

Associate Director AR RCM Operations. This role will lead enterprise-wide quality initiatives across revenue cycle operations, ensuring compliance, accuracy, and operational excellence across the RCM lifecycle.

The Associate Director will drive operations , SLA adherence, client satisfaction, and continuous improvement across intake, eligibility verification, prior authorization, billing, and AR functions. This is a senior leadership opportunity for professionals experienced in managing large-scale US healthcare operations with a strong AR operation knowledge and compliance focus.

Key Responsibilities

Quality & Compliance Leadership

- Establish and oversee quality frameworks across end-to-end RCM operations.
- Ensure compliance with Medicare, Medicaid, and Commercial payer guidelines.
- Drive audit readiness, error prevention, and adherence to regulatory standards.
- Monitor intake accuracy, eligibility validation, benefits verification, and authorization quality.
- Implement governance mechanisms to improve operational quality and reduce risk exposure.

Delivery Excellence & Client Management

- Ensure consistent delivery against SLAs, KPIs, and quality benchmarks.
- Act as the senior escalation point for client concerns related to quality gaps, compliance issues, or denials.
- Build strong client partnerships through proactive communication and performance governance.
- Drive improvements in first-pass yield,



clean claim rates, and denial prevention strategies.

Process Improvement & Automation

- Lead process standardization, SOP governance, and operational controls.
- Drive productivity improvements, cost optimization, and automation initiatives including payer portals, RPA, and workflow tools.
- Monitor payer policy changes and ensure operational readiness across teams.
- Identify transformation opportunities to enhance operational efficiency and scalability.

People & Leadership Development

- Mentor and develop senior managers, managers, and team leaders to strengthen a culture of quality and accountability.
- Build leadership capability through structured training, performance management, and succession planning.
- Ensure continuous skill enhancement aligned with payer updates, regulatory changes, and client expectations.

Strategic Alignment

- Partner with senior leadership to align quality operations with organizational strategy, growth plans, and client expansion initiatives.
- Support new client onboarding, volume ramp-ups, and service line expansions with strong quality oversight.
- Contribute to long-term operational excellence and transformation programs.

Required Skills & Competencies





- Deep expertise in US healthcare RCM quality management.
- Strong understanding of payer rules, compliance standards, and audit frameworks.
- Proven experience managing large-scale operations (500+ FTEs preferred).
- Strong domain expertise across intake, eligibility verification, prior authorization, billing, and AR management, Quality.
- Excellent stakeholder management, client engagement, and executive communication skills.
- Demonstrated success in process improvement, automation, and operational transformation.
- Strategic mindset with strong analytical, decision-making, and leadership capabilities.

Qualifications

- Graduate or Postgraduate in any discipline.
- 15+ years of overall experience in US healthcare RCM operations.
- Minimum 7+ years in leadership roles managing managers and large delivery teams, should have exposure handling operation team in the larger span
- Candidates should be from RCM Background only, current Designation Senior Manager and above.

Why Join Prochant?

- Chance to lead enterprise-wide quality strategy in a fast-growing US healthcare RCM organization.
- Exposure to technology-led transformation and automation initiatives.
- High-impact leadership role with visibility across clients and executive stakeholders.
- Collaborative work culture focused on innovation, operational excellence, and career growth.
- Work from DLF Cybercity, Chennai Prochants primary India delivery hub.

Contact :

Mail id: [email protected]

Contact: (phone hidden)

📌 Prochant Hiring For Associate Director RCM -Operation (Chennai)
🏢 Prochant
📍 Chennai