- Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
- Process customer requests for product information, orders, returns, and exchanges while maintaining accurate records of interactions.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs and preferences.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-3 years of experience in BPO customer service environment.
- Robust communication skills with excellent verbal fluency in English language.
- Ability to work effectively in an international voice process environment with diverse accents and dialects.
📌 Customer Service Associate (Chennai)
🏢 Sutherland
📍 Chennai
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