- Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and skilled manner.
- Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
- Collaborate with team members to achieve daily targets and meet performance metrics such as AHT (Average Handling Time) and CSAT (Customer Satisfaction).
- Escalate complex issues to senior agents or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO voice processes or similar industries.
- Good English communication skills with excellent verbal fluency.
- Ability to work on blended processes involving both automated systems and human interaction.
📌 International Voice Process Executive (Chennai)
🏢 Sutherland
📍 Chennai
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