- Design and implement ITSM solutions using ServiceNow platform to meet business requirements.
- Collaborate with cross-functional teams to identify process improvements and optimize IT processes.
- Develop technical roadmaps for ITSM projects, ensuring alignment with business objectives.
- Provide expert guidance on architecture best practices, design patterns, and implementation strategies.
Job Requirements :
- 10-20 years of experience in IT services & consulting industry.
- Robust understanding of ServiceNow platform, including its modules (e.g., incident management, problem management).
- Proven track record in designing and implementing ITSM solutions using ServiceNow.
- Excellent architectural skills with ability to develop comprehensive designs for complex systems.
📌 Principal Architect (Chennai)
🏢 Dhl Supply Chain
📍 Chennai
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