- Receive scanned copies of invoices and register them in the System.
- Process vendor invoices in ERP systems (e.g., SAP/Oracle) ensuring accuracy in pricing, tax, currency, and coding.
- Perform 2-way/3-way matching for invoices and record entries in ERP.
- Handle non-PO invoices, credit notes & debit notes.
- Ensure compliance with tax regulations (VAT/WHT) and company policies.
- Conduct double-checks to ensure accuracy of data entry.
- Follow up on assigned documents in the system.
- Respond to basic inquiries via email.
- Maintain productivity with high accuracy as per the defined targets.
- Handle complex invoice processing cases and exceptions to ensure invoices are posted accurately and within SLA timelines.
- Support escalations and provide guidance to Associates.
- Ensure compliance with accounting standards and internal controls.
- Support transition activities, SOP creation, and updates.
- Collaborate with Procurement, Vendor Master Data, Accounts Receivable, and Market Finance teams
- Manage and resolve supplier queries and issues related to invoices & payments status in a timely manner.
- Perform assigned control activities in a timely manner to ensure compliance with internal policies and procedures.
- Handling MEC & YEC activities
Key Relationships
- GBS leadership team
- Team Lead and team colleagues.
- Colleagues from other functional teams within GBS.
- Local market stakeholders via process areas.
Knowledge, Skills, and Abilities
- Experience with ERP systems (e.g., SAP, Oracle) and invoice processing tools
- Experience in a Shared Service workplace is an advantage
- Strong sense of responsibility and accountability.
- Customer service mindset with attention to detail.
- Effective written and verbal communication
- Strong problem-solving skills, ability to handle escalations, and mentor junior staff.
- Self-motivated and self-directed individual
Education Qualifications
University degree or equivalent education required.