Position: ServiceNow_CSM_Portal Developer

Work Location: Bangalore

Total Experience: 7 Years

Relevant Experience: 5 Years

Job Type: Contract to Hire

Notice Period: Immediate-30 Days

Job Description:

- Design, configure, and implement solutions on the ServiceNow platform for ITSM and CSM modules

- Customize forms, fields, UI policies, business rules, and client/server scripts

- Develop and support Flow Designer workflows, subflows, and actions to automate business processes

- Implements and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management

- Configure and customize Customer Service Management (CSM) capabilities such as cases, service portals, and omnichannel experiences

- Work closely with stakeholders to gather requirements and translate them into technical solutions





- Develop and maintain JavaScript-based scripting (Client Scripts, Business Rules, Script Includes)

- Ensure performance optimization, error handling, and secure coding best practices

- Troubleshoot and resolve complex platform issues

- Design and implement integrations using REST/SOAP APIs, IntegrationHub, and MID Servers

- Integrate ServiceNow with third party systems and enterprise applications

- Ensure data consistency, error handling, and monitoring for integrations

- Ensure performance optimization, error handling, and secure coding best practices

- ServiceNow Certified System Administrator (CSA)

Mandatory Skills:

- ServiceNow,CSM Portal

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