Role & responsibilities

- Manage and develop strong client relationships with multiple clients
- Act as a liaison between various departments to fulfill the needs and expectations of our clients
- Sound domain knowledge in E/M & ED
- Responsible for understanding and education of all offerings and services
- Service incoming client calls regarding completion times, billing, and explanation of services performed
- Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients service agreements
- Provide technical software support to clients and learn various software programs
- Testing of new proprietary software prior to client release
- Resolution of outstanding Accounts Receivable issues outstanding invoices, unpaid prepayments, and credit card discrepancies




- Set appointments and continuing education sessions with CPAs and end clients for sales team
- Draft agreements and provide general sales support for sales team as needed
- CPC / CIC / CCS or equivalent certification mandatory.

Preferred candidate profile

- Excellent communication and interpersonal skills
- Detail oriented
- Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
- Able to multi-task to accomplish workload efficiently
- Solid documentation skills and the organization of client information
- Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
- Ability to self-manage

📌 Medical Coding - Account Manager (E/M & ED) (Chennai)
🏢 XBP Global
📍 Chennai