Key Responsibilities

Technical Support & Service Delivery

- Provide L2/L3 support to internal and external clients, resolving hardware, software, OS, and application-related issues.
- Should Handle service requests and incidents daily, ensuring timely troubleshooting and resolution.
- Diagnose and resolve issues across desktops, laptops, thin clients, HVDs, mobile devices, printers, scanners, IP phones, and VC equipment.
- Configure and deploy operating systems, software packages, and patches using tools like SMTools, R2, and DCDI portal.
- Support MS Outlook, Lotus Notes, mobile email (iPhone, Blackberry, UEM), and end-user applications.

VIP & Trade Floor Support

- Provide dedicated support for VIP/Executive users including setup, issue resolution, and meeting room coordination.
- Assist with AV/VC setup, senior management meetings, and boardroom conferencing.
- Deliver trade floor support for financial applications such as Bloomberg, Reuters, ND OMS, CCIL, Ekuber, NSDL, CKYC, etc.,



coordinating with vendor teams for issue escalation.

Infrastructure, Asset & Vendor Management

- Manage and maintain IT assets across multiple locations, ensuring accurate inventory and compliance with security policies.
- Coordinate with OEM vendors for hardware failures, replacements, and escalations.
- Support patch deployment, firmware updates, OS upgrades, and overall endpoint security upkeep.
- Assist in managing HVD lifecycledeployment, assignment, decommissioning.

Project Implementation & Migration

- Participate in enterprise-level migrations including Windows 7 to 10 transformations, Lotus Notes to Google Workspace, PRI migration, and Wi-Fi/Radius implementations.
- Support recent facility setups, office relocations, and PAN-India IT infrastructure rollouts.
- Lead or support datacentre activities including shutdown coordination, UPS replacement, and vendor escorting.

📌 Desktop Support Engineer (Chennai)
🏢 Smart IMS
📍 Chennai