Role & responsibilities

Role & responsibilities

About UsAakash Educational Services Ltd. (AESL) is one of Indias most trusted names in test preparation, known forproviding students with a competitive edge through classroom, digital, hybrid and distance learning programs.We specialize in coaching for major medical and engineering entrance exams such as NEET and JEE (Main &Advanced;), as well as school/board examinations, scholarship tests, and Olympiads.Our philosophy of Student First drives everything we do. With highly qualified and passionate faculty, wefocus on understanding each students unique learning needs and guiding them to achieve their goals. AESL iscommitted to expanding its reach nationwide, delivering high-quality education to students in every corner ofthe country, including regions where access to physical classrooms is limited.We are proud to be certified a Outstanding Place to Work for four consecutive years.
Aakash AdvantageAs a leader in competitive exam preparation, AESL offers a workplace where passionate individuals can make alasting difference. What sets Aakash apart:

- Nationwide Presence and Growth: With more than 400 branches across India, AESL provides

employees ample opportunities to grow within a leading educational brand.

- Student-Centric Culture: Over 10,000 employees collaborate with expert faculty members, united in

their commitment to mentoring and building the success of students.

- Cutting-Edge Technology: Aakash’s fully digitized classrooms and hybrid learning models combine

traditional teaching with advanced digital methods, keeping employees at the forefront ofeducational innovation.

- Proven Impact: Aakash’s results speak for themselves, with 9 Lakh+ NEET and JEE qualifiers over the

years, including All India Rank 1 in NEET and JEE (Advanced).




Purpose of the SSAO role:The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboardingand offering overall delightful journey to the students.As an SSAO, you are expected to:
1. Contribute towards revenue generation by working on the sales targets, by selling/up-selling/cross-selling the company exclusive range of educational courses to the existing andprospective students and parents through personal counselling, telephone calls and emailsand other means of communication.2. Ensure collection of outstanding fee from parents within the specified time.3. Ensure a smooth student journey from start to end at Aakash Institute by taking care ofassociated administrative activities.4. Ensure a delightful customer service experience by developing a strong rapport with theStudent & Parents and, addressing their concerns by offering a quick resolution.5. Ensure adherence to internal processes and compliances.To be successful in the SSAO role you are required to have:1. An ability to handle students and parents in a calm, empathic & patient manner, along withstrong sales persuasion skills.2. Proficiency in Microsoft Office and writing emails, & comfortable while working on softwarerelated to Sales & Services.3. Fluency in communication of English and Regional language.Must have Attitude:1. Customer Orientation2. Sense of Ownership and Accountability.3. Result orientation4. Emotional intelligence for working in a Team.Qualification:1. Must have bachelor’s degree.Sat & Sunday Working compulsoryRotational Week off

Key Interactions:

- External
- Students, Parents & School’s Representatives.
- Internal
- Branch’s Academic & Non-Academic teams.
- Regional Student Support Centre.
- Regional Sales & Operations Team.

Interested candidates

Please call me -(phone hidden)

Regards,

Nithya

[email protected]

📌 Student Counsellor/Operations - Chennai
🏢 Aakash Educational Services (AESL)
📍 Chennai