Hello Candidates,

Greetings From Hungry Bird IT Consulting Services Pvt Ltd.

We are hiring for L1 Service Desk Analyst for Our Client.

Experience: 6 months 3 years

Education: Any Graduate

Location: Chennai / Noida / Hyderabad

Shift: 24x7 Rotational Shifts

Work Mode: 5 Days Work From Office (WFO)

Key Skills & Requirements

- Prior experience in voice-based (International Voice Support) Service Desk support.
- Comfortable working in a voice/call support environment.
- Hands-on experience with ticketing tools, preferably ServiceNow.
- Working knowledge of Active Directory and RSA Token.
- Experience troubleshooting VPN, Citrix, and VDI-related issues.
- Basic knowledge of Microsoft Office applications.
- Positive verbal and written communication skills.

Roles & Responsibilities

- Maintain high login availability and productivity to support customer requirements.
- Resolve incidents and service requests within defined SLAs.
- Handle inbound calls, which constitute approximately 90% of daily activities.
- Ensure compliance with quality standards, voice and accent requirements, technical monitoring, regulatory guidelines, and company policies.




- Respond to user queries via phone, email, instant messaging, and ticketing systems.
- Assign incidents and work orders to appropriate support teams and ensure timely follow-up until closure.
- Diagnose and resolve technical issues through user interaction, log analysis, research, and troubleshooting.
- Provide Level 1 remote desktop support by following established SOPs.
- Deliver an excellent customer experience by achieving First Call Resolution (FCR), maintaining low Average Handling Time (AHT), and minimizing ticket reopen or rejection rates.
- Maintain accurate work logs and adhere to escalation procedures and process guidelines.

(Interested candidates can share their CV with us at [email protected] or reach us at +91 (phone hidden).)

PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL.

Example: KRISHNA, HR MANAGER, 7 YEARS, 20 20DAYS NOTICE.

Name:

Position applying for:

Total experience:

Notice period:

Current Salary:

Expected Salary:

Thanks Regards,

Aradhana,

+91 (phone hidden)

📌 Service Desk Analyst (Noida)
🏢 Hungry Bird It Consulting Services
📍 Noida