- Handle inbound customer inquiries professionally and efficiently across multiple communication channels.
- Conduct outbound calls for customer follow-ups, service reminders, feedback surveys, lead qualifications, and tele-sales campaigns.
- Effectively engage customers using consultative selling techniques to promote products, services, renewals, and value-added offerings.
- Identify customer needs and recommend suitable products or services to maximize customer satisfaction and business opportunities.
- Achieve outbound sales conversion and survey completion targets while maintaining high-quality customer interactions.
- Resolve customer complaints, service requests, and account-related queries within defined service levels.
- Provide accurate product, service,



pricing, and account information.
- Update customer interactions, survey responses, sales outcomes, and follow-up actions in CRM systems.
- Ensure compliance with company policies, regulatory requirements, and data privacy standards.
- Maintain professionalism, empathy, and customer focus during every interaction.
- Coordinate with internal teams to resolve customer issues and ensure timely closure.
- Continuously contribute to process improvement by identifying customer feedback and recurring issues.

📌 Job Opening For Customer Service Support - Ambattur(offrole) (Chennai)
🏢 Kone
📍 Chennai