Job Purpose

The Optical Sales Executive is responsible for delivering an outstanding customer experience by understanding customers' vision needs, recommending appropriate eyewear solutions, and ensuring seamless sales and service. The role focuses on achieving sales targets while maintaining high standards of customer satisfaction and operational excellence.

Key Responsibilities

Customer Engagement

- Greet and assist customers in a professional and courteous manner.
- Understand customer requirements and recommend suitable frames, lenses, sunglasses, and optical accessories.
- Educate customers on different lens options, coatings, and product features to help them make informed decisions.
- Build strong customer relationships and ensure a positive shopping experience.

Sales & Revenue Generation

- Achieve individual and store sales targets.
- Promote premium products and value-added services through effective upselling and cross-selling.
- Maximize average billing value while ensuring customer satisfaction.
- Participate in promotional activities and sales campaigns.

Order Processing

- Accurately record customer prescriptions and product specifications.
- Coordinate with the optical lab to ensure timely order processing and delivery.
- Verify product quality before handing over eyewear to customers.
- Follow up with customers regarding order status and delivery timelines.

Store Operations

- Maintain attractive product displays and visual merchandising standards.
- Ensure cleanliness and organization of the showroom.
- Support inventory management, stock replenishment, and periodic stock audits.
- Ensure all products are displayed with correct pricing and promotional information.

Billing & Documentation





- Generate invoices and process customer payments accurately.
- Maintain customer records and sales documentation.
- Handle customer queries, exchanges, and service requests in line with company policies.

Product Knowledge

- Stay updated on the latest eyewear trends, lens technologies, and product offerings.
- Attend product knowledge and sales training programs as required.

Eligibility Criteria

Educational Qualification

- Bachelor's Degree (Mandatory) in any discipline from a recognized university.

Experience

- 03 years of experience in retail sales, customer service, or optical retail.
- Fresh graduates with excellent communication skills and a strong customer-centric attitude are encouraged to apply.

Required Competencies

- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation.
- Sales aptitude with convincing and negotiation skills.
- Ability to work in a target-driven environment.
- Basic computer knowledge and billing software proficiency.
- Positive presentation and grooming standards.
- Strong teamwork and collaboration skills.
- Ability to learn quickly and adapt to new products and technologies.

Key Performance Indicators (KPIs)

- Achievement of monthly sales targets.
- Average bill value.
- Premium product conversion.
- Cross-selling and upselling performance.
- Customer satisfaction (CSAT).
- Repeat customer rate.
- Order accuracy and timely delivery.
- Attendance and adherence to company policies.

Preferred Attributes

- Positive attitude with a customer-first mindset.
- Passion for retail sales and fashion eyewear.
- High level of integrity and professionalism.
- Willingness to work in rotational shifts, weekends, and public holidays.
- Ability to thrive in a fast-paced retail environment.

📌 Optical Sales Executive (Chennai)
🏢 Dr Agarwals Eye Hospital
📍 Chennai