Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor
repairs to equipment and arrange for other service needs as appropriate
Able to troubleshoot hardware/software issues with laptops and tablets
Knowledge of AD, AAD Windows 10,11
Inventory Management
Deskside and white glove support experience
Knowledge of Intune would be a big plus.
Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of
record
Install and support Microsoft Office applications and Office 365 software and additional approved, as
needed, software
Perform basic PC, network, and mobility troubleshooting
Support with creating, editing, and maintaining user accounts, permissions, and passwords in
Office365/Azure.
Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret
complex solutions and fixes.
Ability to identify problems and proactively suggest ways to improve processes as applicable
Contribute to Knowledge Base content in line with writing styles and content guidelines
Create / Maintain / appropriate User Guides and publish updates as needed
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Lead - Desktop Engineer (Chennai)
🏢 Neurealm
📍 Chennai
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