Position Description

Job Title: Identity access management L2

Location: Chennai / Bangalore

Employment Type: Full Time

Experience Required: 2-5 Years

Education: Bachelor's degree or equivalent

Responsibilities

- Direct Responsibilities
- Should be responsible for maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.
- Manage requests coming from users (Service Now) as single entry point for the end users.
- Should work along with teams while resolving prioritized issues and sharing the Application Support team's workload
- Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
- Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.
- Should monitor the infra 24/7 and find out any performance bottleneck and come up with recommendations to improve SailPoint application performance.
- Good knowledge of Incident/Change/Problem management process (ServiceNow).
- Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.
- Problem resolution: Incidents analysis, steering of corrective action
- Robust hands on experience on Web and Application servers
- Needs to have experience in Performance engineering and improving SailPoint application performance
- Should have sound experience in SailPoint Access Governance module
- Should be able to contribute in Capacity planning come up with Infra scalability recommendations




- Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes
- Should be able to work with DBA in implementing Performance improvements on DB platform
- Should have experience in Build Automation Continuous improvement in J2EE based applications
- Should be able to define Purging, Data retention, DB backup and restore strategy

Technical Behavioral Competencies
- 3 to 6 years of IAM support experience preferably on SailPoint.
- Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience
- Hands on in troubleshooting LCM workflows, connectors, config events, scheduled tasksetc.
- Hands on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
- Hands on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MS SQL
- Good support knowledge on REST APIs is added advantage
- Experience in Active Directory, LDAP, RACF, PeopleSoft
- Good knowledge on JIRA, ServiceNow is a plus
- Excellent hands on experience with web/App servers
- Experience with Agile / Scrum IT methodology is a plus
- General banking domain knowledge is a plus
- Should have good analytical and logical reasoning skills.
- Excellent verbal and written communication skills.

Skills Referencial;

Technical Skills:

- SailPoint Tool Technical Knowledge
- Access Management Domain Knowledge
- JAVA
- MS SQL

Behavioural Skills
- Ability to collaborate / Teamwork
- Attention to detail / rigor
- Client focused
- Ability to synthetize / simplify

Skills:
- Access Management
- Communication
- IAM Privileged Access Mgt
- SailPoint IdentityIQ
- Infrastructure

📌 Identity access management Professional- (Chennai)
🏢 CGI
📍 Chennai