- Handle customer inquiries, resolve issues, and provide solutions via phone calls in Telugu language.
- Meet or exceed performance targets for AHT (Average Handling Time), CSAT (Customer Satisfaction), SLA (Service Level Agreement) and shrinkage.
- Provide excellent customer service by understanding their needs and concerns while maintaining a high level of professionalism.
- Collaborate with team members to achieve common goals and objectives.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre environment handling domestic customers.
- Robust knowledge of Telugu language is required for this role.
- Ability to meet performance targets such as AHT, CSAT, SLA & shrinkage.
📌 Customer Support Executive- TELUGU (Chennai)
🏢 Dr Agarwals Eye Hospital
📍 Chennai
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