06 Aug
|
Dr Agarwals Eye Hospital
|
Chennai
06 Aug
Dr Agarwals Eye Hospital
Chennai
Roles and Responsibilities :
- Manage daily operations of the contact center, ensuring timely resolution of customer queries and issues.
- Monitor and analyze key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, and KRA to identify areas for improvement.
- Provide voice support to customers through phone calls in Malayalam language.
- Ensure compliance with company policies and procedures while handling domestic voice processes.
Job Requirements :
- 1-5 years of experience in a similar role or industry.
- Robust knowledge of Malayalam language for effective communication with customers.
- Experience in managing contact centers or call centers is essential.
📌 Contact Center Executive- Malayalam (Chennai)
🏢 Dr Agarwals Eye Hospital
📍 Chennai