Job title

Technical Lead Custom CRM & Microsoft Dynamics 365

Role purpose

We are looking for a hands-on CRM Technical Lead who has experience designing and developing a CRM solution from the ground up, while also having robust Microsoft Dynamics 365 and Power Platform experience. This person will lead the technical design, development, integrations, security, and long-term operation of our CRM landscape.

Experience with an open-source CRM is beneficial but not mandatory.

Essential requirements

- 7–10+ years of software development experience, including 3+ years in a CRM technical lead, solution architect, or senior CRM developer role.
- Proven experience designing and developing a custom CRM application or heavily customised CRM solution from requirements through go-live.
- Strong hands-on experience with Microsoft Dynamics 365 Customer Engagement and Dataverse.
- Experience with Dynamics 365 Sales, Customer Service, Customer Insights/Marketing, or custom model-driven applications.
- Strong knowledge of:
- Dataverse tables, relationships, business rules, security roles, teams, auditing, and data migration
- Model-driven Power Apps
- Power Automate
- C#/.NET plugins, custom workflow activities, and custom APIs
- JavaScript/TypeScript CRM form customisation
- REST APIs, webhooks, OAuth, and third-party integrations
- Power BI reporting and Dataverse reporting feeds
- Experience designing CRM data models, lead/contact/account processes, opportunity pipelines, activities, workflow automation, and case/service processes.
- Ability to lead developers through code reviews, technical standards, release processes, and production support.
- Strong SQL/database design and data-migration experience.




- Experience with Azure DevOps or GitHub, Git, CI/CD, solution management, and separate development/UAT/production environments.
- Strong understanding of access control, Microsoft Entra ID, application registrations, service principals, CRM security roles, audit logs, and data-protection controls.

Preferred requirements

- Experience with an open-source CRM such as SuiteCRM, Odoo, ERPNext/Frappe, EspoCRM, or VTiger.
- PHP, Python, Node.js, or Java development experience.
- Azure Functions, Azure API Management, Logic Apps, Service Bus, and data integration tools.
- Experience with admissions, sales, marketing, customer-service, or education-sector CRM processes.
- Integration experience with ERP, finance systems, websites, email systems, WhatsApp, telephony, student-information systems, and data warehouses.

Key responsibilities

- Own the technical architecture and roadmap for the CRM platform.
- Design and build CRM features, custom modules, data models, workflows, user interfaces, and reporting.
- Lead Dynamics 365 and Power Platform development, configuration, upgrades, and support.
- Design robust integrations between CRM and external systems.
- Set standards for code quality, testing, documentation, security, deployment, backup, and monitoring.
- Work with business stakeholders to turn operational needs into scalable CRM solutions.
- Lead data migration, data-quality controls, and permission/access design.
- Manage development releases across development, UAT, and production.
- Mentor developers and review technical designs and code.
- Support incident resolution and continuously improve performance, reliability, and user experience.

📌 Technical Lead Custom CRM & Microsoft Dynamics 365 (Chennai)
🏢 Regent Campus D2
📍 Chennai