06 Aug
|
Sutherland
|
Chennai
06 Aug
Sutherland
Chennai
Roles and Responsibilities :
- Manage employee grievances and escalations in a timely and effective manner.
- Handle customer complaints through various channels (phone, email, chat) with empathy and professionalism.
- Ensure compliance with company policies and procedures related to grievance handling and redressal.
- Maintain accurate records of all interactions with employees and customers.
Job Requirements :
- 3-4 years of experience in HR Operations or similar role.
- Solid understanding of complaint handling, escalation management, and grievance management processes.
- Excellent communication skills for resolving complex issues over phone/email/chat.
📌 HR Operations Generalist (Chennai)
🏢 Sutherland
📍 Chennai