Role & responsibilities

1. Client Relationship Management

- Be the primary point of contact for assigned clients.
- Build long-term relationships.
- Conduct regular client meetings.
- Understand client expectations and future requirements.
- Ensure high customer satisfaction.

2. Technical Account Ownership

- Understand technical discussions.
- Coordinate with engineering and delivery teams.
- Explain technical solutions to clients.
- Handle technical escalations.
- Ensure issues are resolved.

3. Project & Service Delivery Coordination

The TAM works closely with:

- PMO
- Delivery Team
- Operations
- Support Teams

Responsibilities include:

- Monitoring project progress.
- Ensuring smooth handoffs.
- Tracking SLAs.
- Ensuring work meets quality standards.




- Identifying risks before they become issues.

4. Strategic Planning & Process Improvement

The TAM is expected to:

- Recommend process improvements.
- Conduct strategy sessions.
- Suggest ways to improve client operations.
- Help expand service adoption.

This is a consultative aspect of the role.

5. Administrative Responsibilities

- Review invoices before billing.
- Support proposal and quotation creation.
- Document client requirements.
- Maintain communication records.

If inclined to this position please share your updated CV to [email protected]

Thanks & Regards,

TA -Team

📌 Manager (Hyderabad)
🏢 Cadeploy Engineering
📍 Hyderabad