- Respond to customer queries and concerns professionally and promptly.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and escalate complex issues when required.
- Maintain customer records and update information in CRM systems.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet service quality, productivity, and customer satisfaction targets.
- Coordinate with internal teams to resolve customer issues.
- Handle inbound and outbound customer calls as needed.
- Prepare reports and maintain documentation of customer interactions.
Preferred candidate profile
Bachelor's degree or equivalent qualification.
- Prior experience in customer service, call center, or support roles preferred.
- Proficiency in MS Office and CRM tools.
- Robust verbal and written communication skills.
📌 Hiring For Customer Care Executive (Hyderabad)
🏢 INDUSIND NIPPON LIFE INSURANCE
📍 Hyderabad
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