We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-5 years of experience.

Roles and Responsibility

- Manage and resolve customer complaints professionally.
- Provide excellent customer service through various communication channels.
- Collaborate with internal teams to improve overall customer experience.
- Analyze customer feedback to identify areas for improvement.
- Develop and implement process improvements to increase efficiency.
- Maintain accurate records of customer interactions and transactions.

Job Requirements

- Minimum 2 years of experience in a related field, preferably in customer service or sales.
- Strong communication and problem-solving skills are essential.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Proficiency in using CRM software and other technology tools is required.
- Robust analytical and critical thinking skills are necessary.
- Ability to work collaboratively as part of a team.

📌 SME - International (Hyderabad)
🏢 TP
📍 Hyderabad