- Monitor and ensure registrations are done within TAT time and avoid crowding of people
- Counsel patients for doubts and information about specialties/doctors
- Managing crowd effectively and guiding them from time to time
- To ensure that consultants are available as per OPD timings and appointment patients.
- To have prior information about consultant leaves
- To ensure op coordinators inform consultants about appointment patients without delay
- Manage appointment patients with alternate solutions (reschedule in case of nonavailability of consultants)
- Coordinate with Call center for appointments
- To receive patient with care and provide information about Consultant's availability, appointment time etc.
- To ensure proper registration process/corrections for current patients & enter the same in the system correctly.
- To send the patient to ER and arrange for a consultant on priority basis if the patient's condition is critical.
- To ensure OP coordinators escort the patient to Diagnostics for investigations.
- Addressing queries & Solving problems of patients within least time and ensuring zero complaints
- To ensure all records / documentation /MIS is maintained in OPD
- To impart on the job trainings to the Coordinators / Executives
- To monitor cleanliness and decorum in consultants rooms and OP patient areas
Preferred candidate profile :
Presentable, Courteous, Proactive, Good Communication skills, Team Player, Multi-tasking abilities
Candidate from Healthcare / Diagnostics with relevant experience.