ABOUT THE ROLE

Role Description:

We are seeking an experienced IS Endpoint Management Engineer to join our Digital Workplace Experience team. In this role, you will support and enhance enterprise device management solutions that power a secure, efficient, and seamless technology experience for our global workforce. You''ll work hands-on with modern endpoint platforms and collaborate across teams to ensure best-in-class service delivery.

Roles Responsibilities:

- Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI).

- Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions.

- Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements.

- Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment.

- Evaluate new devices, provide data-driven feedback, and assist with compliance validation.

- Collaborate with cross-functional IT teamsincluding Cyber Security, Network Administration, and Deskside Servicesfor device requirements, integration, and support.

- Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services.

- Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction.

- Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts.

- Build strong working relationships with vendors,



participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps.

- Support the execution of strategic projects and initiatives within the endpoint management domain.

Basic Qualifications and Experience:

- Masters degreeand 6 years of Information Systems experience or

- Bachelors degreeand 8 years of Information Systems experience or

- Associate degreeand 10 yearsof Information Systems experience or

- High school diploma / GEDand12 yearsof Information Systems experience or

Functional Skills:

- Degree in Computer Science, Information Systems, Engineering, or Life Sciences.

- Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices.

- Strong troubleshooting and problem-solving skills in large-scale IT environments.

- Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies.

- Experienced in collaborating with DevOps and Agile teams

- Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management.

- Experienced in packaging software for large-scale deployment on Windows and Mac.

- Ability to communicate effectively with technical and non-technical stakeholders.

Qualified Certifications:

- Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

- Excellent verbal and written communication with customers, team members, and management.

- Positive, proactive attitude focused on service improvement and exceeding expectations.

- Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing.

- Self-starter who thrives in fast-paced, high-pressure environments.

📌 Specialist IS Engineer - Endpoint Management (Hyderabad)
🏢 Amgen
📍 Hyderabad