About Us

Dr Bala's Hospital is a well-established specialty healthcare organization based in Hyderabad. Along with healthcare services, we also operate our subsidiary- 99 Poojas, a rapidly growing service business, with plans for further expansion into multiple business verticals.

We are looking for a dynamic, highly organized and result-oriented

Operations & Administration Manager who will work closely with the management team to ensure smooth day-to-day operations, staff accountability, process implementation and organizational growth.

This is not a routine office administration job. It is an chance to become a key member of the leadership team responsible for building efficient systems and driving operational excellence.

Position Objective

The Operations & Administration Manager will be responsible for ensuring that all day-to-day activities across the organization are executed efficiently and on time.

The role requires a person who can build systems, follow up relentlessly, coordinate multiple departments, solve operational issues, supervise teams and maintain discipline while also overseeing basic financial controls.

The successful candidate will significantly reduce the day-to-day operational burden on the management team.

Reporting To

Managing Director

Departments Coordinated

- Hospital Operations
- Front Office
- Accounts
- Administration
- HR
- Sales & Marketing
- 99 Poojas Operations
- Vendors & Service Providers
- External Chartered Accountant

Key Responsibilities

A. Operations Management

- Ensure smooth day-to-day operations across all business units.
- Monitor execution of all assigned tasks and ensure timely completion.
- Track daily operational activities and identify delays or bottlenecks.
- Coordinate between departments to ensure seamless workflow.
- Resolve operational issues proactively before they affect business.
- Develop systems that improve efficiency and accountability.
- Prepare Daily, Weekly and Monthly MIS reports for management.
- Monitor operational KPIs and recommend improvements.
- Maintain dashboards of pending tasks and ensure closure.
- Conduct regular review meetings with departmental staff.
- Ensure effective communication across departments.
- Handle special assignments from management.

B. Administration

- Manage overall office administration.
- Coordinate with vendors, contractors and service providers.
- Negotiate with vendors for pricing, quality and timelines.
- Supervise housekeeping, maintenance and facility management.
- Monitor office assets and inventory.
- Ensure adequate stock of hospital and office consumables.
- Maintain statutory records and documentation.
- Coordinate licenses, renewals and regulatory requirements.
- Improve administrative processes continuously.




- Ensure proper documentation and filing systems.

C. HR & Team Coordination

- Assist management in manpower planning and recruitment.
- Prepare job descriptions and coordinate recruitment through job portals.
- Screen resumes and shortlist suitable candidates.
- Conduct preliminary interviews and coordinate final interviews.
- Complete joining formalities and employee documentation.
- Conduct induction and orientation programs for current employees.
- Train employees on SOPs, reporting systems and company policies.
- Mentor newly recruited employees during their probation period.
- Monitor employee performance and provide continuous coaching.
- Develop employees into independent and accountable team members.
- Monitor attendance, punctuality and discipline.
- Prepare duty rosters and manpower schedules.
- Ensure submission of daily, weekly and monthly reports.
- Identify training requirements and arrange skill development programs.
- Conduct periodic performance reviews.
- Recommend increments, incentives, promotions and corrective actions.
- Handle employee grievances professionally.
- Improve employee engagement and retention.
- Coordinate employee confirmation, transfers and exit formalities.
- Conduct exit interviews and identify reasons for attrition.
- Build a culture of ownership, accountability and professionalism.

D. Finance & Accounts Coordination

- Verify daily collections and expenses.
- Review accounting entries prepared by the accounts team.
- Track receivables and outstanding payments.
- Monitor vendor payments.
- Review petty cash management.
- Coordinate bank reconciliations.
- Coordinate payroll preparation.
- Work closely with Chartered Accountants for GST, TDS, Income Tax and statutory compliance.
- Monitor cash flow and highlight financial concerns.
- Identify unnecessary expenses and recommend cost-saving measures.
- Ensure proper financial documentation.
- Assist management in budgeting and financial planning.

E. Leadership & Process Improvement

- Develop Standard Operating Procedures (SOPs) across departments.
- - workflows to improve consistency.
- Design systems for accountability and reporting.
- Implement process improvements that enhance productivity.
- Measure departmental performance using KPIs.
- Monitor compliance with SOPs.




- Identify operational bottlenecks and recommend practical solutions.
- Lead implementation of new initiatives and technology.
- Prepare management dashboards highlighting achievements, pending work, risks and action plans.
- Drive a culture of continuous improvement.

Desired Candidate Profile

We are looking for a professional who:

- Takes complete ownership of responsibilities.
- Has exceptional follow-up skills.
- Is highly organized and disciplined.
- Can manage multiple priorities simultaneously.
- Is confident in coordinating with employees, vendors and management.
- Has excellent communication and interpersonal skills.
- Is calm under pressure and solution-oriented.
- Demonstrates integrity, confidentiality and professionalism.
- Is willing to learn and grow with the organization.
- Wants to build a long-term career rather than frequently changing jobs.

Preferred Background

Candidates with experience in one or more of the following will be preferred:

- Hospital Administration
- Healthcare Operations
- Business Operations
- Office Administration
- Service Industry
- Hospitality
- Retail Operations
- Multi-branch Operations
- Small & Medium Enterprises

Required Skills

Essential

- Strong Operations Management
- Administration
- Team Coordination
- Vendor Management
- Recruitment & Employee Development
- MS Excel
- Basic Tally Prime
- MIS Reporting
- Problem Solving
- Planning & Organizing
- Communication Skills

Preferred

- Hospital Management Software
- Payroll Coordination
- Inventory Management
- SOP Development
- Process Improvement
- Basic GST knowledge

Educational Qualification

- B.Com
- BBA
- MBA
- M.Com
- Any graduate with relevant operational experience

Relevant experience and attitude will be given higher preference than educational qualifications.

Compensation & Benefits

- Competitive salary based on capability.
- Performance-based annual increments.
- Performance incentives.
- Long-term career growth.
- Opportunity to work directly with senior management.
- Opportunity to lead operational excellence across multiple businesses.

Why Join Us?

This role offers an opportunity to become a key member of a growing organization where your ideas, leadership and execution will directly influence the company's success. You will work across healthcare and service businesses, gain exposure to multiple functions, and play a significant role in building systems, developing people and driving organizational growth.

We are looking for a long-term team member who is passionate about building systems, developing people, and taking ownership. If you are looking for a stable role with responsibility, growth, and the opportunity to make a meaningful impact, we would be happy to hear from you.

📌 Operations & Administration Manager (Hyderabad)
🏢 Dr Balas Hospitals
📍 Hyderabad