Requirements

Robust experience in IT device provisioning and Autopilot setup.
Familiarity with Microsoft Entra, Intune, and other Microsoft deployment tools.
Experience working with Tier-1 couriers and managing shipment logistics.
Knowledge of asset tagging and tracking systems.
Solid understanding of E-Way Bills and GST compliance for Indian shipments.
Ability to handle DOA units and warranty management processes efficiently.
Strong problem-solving skills, especially for remote provisioning issues and home-network challenges.
Strong communication skills to liaise with internal teams and clients.
Detail-oriented with the ability to perform quality assurance checks on devices.
Ability to work under pressure and meet strict timelines.
Preferred Qualifications:
Previous experience in Microsoft Cloud environments or OEM partnership management.
Familiarity with remote support and troubleshooting techniques for provisioning and deployment.
Knowledge of security protocols in IT hardware management.

Responsibilities

1. Device Provisioning and Autopilot Setup:
o Manage the Autopilot process for device pre-registration prior to shipment.
o Support the provisioning process by collecting Hardware Hashes (Hardware IDs), coordinating uploads, and ensuring devices are ready for deployment in the Microsoft Entra tenant.
o Identify potential issues with remote provisioning, such as internet connectivity and firewall issues, and provide guidance to end-users to ensure successful device setup.
2. Technician Flow Execution:
o Boot, configure, and validate devices according to standard configuration profiles.




o Ensure successful enrollment in the Microsoft Entra tenant and confirm Intune registration.
o Perform quality checks on devices, including:
Windows activation verification.
BitLocker encryption (where applicable).
Latest Windows updates and application installation.
o Reseal devices and ensure they are ready for final delivery to the end user.
3. Asset Tagging and Tracking:
o Perform in-house asset tagging based on specified formats, numbering schemes, and placement standards.
o Provide accurate asset tracking reports, including serial numbers, tracking IDs, and Autopilot registration status.
4. Dead on Arrival (DOA) Unit Management:
o Coordinate the DOA process for hardware failures, ensuring swift replacement or repair.
o Maintain close communication with OEM vendors to expedite DOA replacements.
o Recommend maintaining buffer stock for urgent hardware needs to minimize downtime.
5. Logistics and Shipment Coordination:
o Oversee the delivery of devices through trusted Tier-1 courier partners such as Blue Dart and Navsan, ensuring timely and secure delivery across India s Tier 1, 2, and 3 cities.
o Generate weekly shipment reports detailing serial numbers, tracking IDs,



and Autopilot registration status for reporting purposes.
o Ensure the generation of E-Way Bills for every shipment to avoid delays or compliance issues.
6. Offboarding and Device Retrieval:
o Manage offboarding processes, including sending return boxes to terminated employees, coordinating device retrieval, and inspecting devices upon return.
o Perform basic cleaning and securely store returned devices for future redeployment.
7. On-Site Support and Warranty Management:
o Ensure that devices are covered by Next Business Day On-Site Warranty across major regions in India and identify Carry-In Only zones where applicable.
o Work with the warranty team to escalate and resolve issues in warranty cases.
8. Security and Compliance:
o Ensure security protocols are followed during the pre-provisioning phase, including:
CCTV-monitored zones, restricted access to configuration areas, and tamper-evident packaging.
Maintain chain-of-custody logs for all devices.
o Comply with local GST requirements for inter-state shipments and invoicing.

9. Collaboration with IT and Compliance Teams:
o Work closely with the IT team to validate configurations and ensure devices are correctly set up for end-users.
o Provide L2 support for technical issues that arise during onboarding or device usage.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Level 2 TechnicianSupport) IT Onboarding & Device Management (Hyderabad)
🏢 Navsan
📍 Hyderabad