Role- Engineer III- Compute
Shift- Night Shift-IST /US Aligned
Location- Gurgaon, Noida, Hyderabad, Bangalore, Pune

Job Summary
Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utilizing Insight-provided tools and systems.

Engineers are expected to participate in ITIL processes Incident, Problem, Request, Change, and will author and update knowledge articles and repeatable procedures to ensure junior teammates can independently resolve 80% of incident, without requiring escalation.

Roles and Responsibilities

Serves as a second level escalation resource to junior teammates. Provides mentoring and training. Creates knowledge.

Professional level ability to navigate and support devices and systems such as Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory, and similar enterprise vendor toolsets.

Will resolve incidents, fulfill service requests, and conduct problem determination and remediation for enterprise networking or datacenter environments subscribed to Insight Managed Services,



while adhering to committed service level agreements.

Creates and updates knowledge articles to aid in incident resolution, and request fulfillment efforts. Drafts method of procedure documentation.

Makes recommendations for client-specific technology improvements, and reports on lifecycle and system health of devices in a client environment.

Supports problem identification and management efforts including root cause analysis, known error records, etc, and is a member of an on-call rotation.

Will actively monitor, and work from queues in ServiceNow and will function as a technical escalation from junior teammates.

Key Technical Skills

Bachelor’s degree or higher, focusing on IT, System Administration, or other related studies.

Five or more years of demonstrated experience providing technical support for common enterprise systems and assocaited administration. Experience with Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.

Preferred- Maintain one or more associate level certifications working to obtain an qualified-level certification

📌 Engineer III-Compute (Hyderabad)
🏢 Insight Direct India
📍 Hyderabad