- Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.
- Document quality issues and performance measures for management review.
- Provide feedback and formal education to individuals on the phone.
- Develop and implement effective quality control processes.
- Collaborate with team members to achieve high-quality standards.
- Analyze data to identify trends and areas for improvement.
Job Requirements
- Minimum 1 year of experience in quality analysis, preferably in a BPO or call center environment.
- Strong knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Robust analytical and problem-solving skills.
- Experience with quality management tools and software.
- A professional/university degree is required.
📌 Quality Analyst (Hyderabad)
🏢 TP
📍 Hyderabad
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