We are seeking a detail-oriented and highly organized Virtual Medical Assistant (VMA) with proven experience in insurance verification. This role is critical in supporting front-desk functions, ensuring accurate insurance intake, and improving patient onboarding efficiency. You will be the first point of contact for patients and play a vital role in keeping providers and billing teams updated in real time.

Key Requirements:

- Minimum 2 years of experience as a Medical Assistant, Insurance Verifier, or Healthcare BPO representative.
- Experience in RCM - Patient calling, Customer support ((international BPO)), AR profiles & Sales background (international BPO).
- Hands-on experience with EMRs (e.g., eCW, Athena, AdvancedMD, Kareo, or similar)
- Familiarity with major U.S. insurance plans, authorization workflows, and portal navigation
- Strong English communication skills (verbal and written)
- Ability to handle patient calls with professionalism, empathy, and speed
- High-speed internet, a quiet workspace, and a functioning headset

Key Responsibilities:

- Conduct insurance eligibility and benefits verification using payer portals and/or phone calls (including Medicare, Medicaid, PPO, HMO, EPO plans)
- Confirm coverage details such as deductibles, co-pays, authorizations, and exclusions
- Coordinate appointment scheduling, rescheduling, and confirmations via EMR or practice management systems
- Complete patient intake calls, portal follow-ups, and documentation review (ID, insurance cards,



referral letters)
- Update patient demographics, insurance details, and contact information accurately in EMR systems (e.g., eClinicalWorks, Athena, Epic, Kareo)
- Initiate prior authorization requests or flag issues for the billing team
- Collaborate with providers, billing departments, and schedulers to minimize delays and denials
- Maintain HIPAA-compliant documentation and communication practices

Preferred Qualifications:

- Background in U.S. healthcare revenue cycle (RCM), front desk, or medical billing
- Experience with tools like RingCentral, Zoom, Google Workspace, or VoIP-based communication
- Knowledge of ICD-10/CPT codes is a plus but not required

What We Offer:

- Work-from-home flexibility with U.S. clients
- Competitive salary with performance bonuses
- Paid training and career development
- Stable long-term healthcare assignments
- Prospect to grow into team lead or specialist roles

Benefits:

- Provident Fund contributions.
- Overtime and holiday pay.
- On-site benefits, including travel allowances and meals.
- Referral and birthday bonuses.
- Night shift allowances.
- Recognition through our "Employee of the Month" program.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Virtual Medical Assistant & Insurance Verification Specialist (Warangal)
🏢 Staffingly
📍 Warangal