Job Summary:

We are seeking an experienced Manager - ERP Applications with strong domain exposure in the Infratech / Infrastructure / Engineering industry. The role will be responsible for managing, implementing, and optimizing enterprise applications including ERP, CRM, Project Management Systems, and other business-critical software platforms.

The ideal candidate should have hands-on experience in managing IT applications within an Infratech environment and a solid understanding of business processes such as project lifecycle management, procurement, contract management, billing, asset management, and customer engagement.

Key Responsibilities:

1. Application Management & Strategy

- Lead the overall management of enterprise applications including ERP, CRM, HRMS, SCM, Project Management, and Asset Management systems.
- Align IT application roadmap with business objectives and digital transformation initiatives.
- Ensure system scalability, performance, security, and availability.

2. ERP & CRM Implementation / Support

- Manage end-to-end lifecycle of ERP and CRM systems including implementation, customization, upgrades, and integrations.
- Work closely with business teams (Projects, Finance, Procurement, Sales, Operations) to gather and translate requirements into system enhancements.
- Ensure proper configuration of modules related to:
- Finance & Accounts
- Procurement & Supply Chain
- Project Costing & Billing
- Contract Management
- Asset & Inventory Management
- CRM & Sales Lifecycle

3. Vendor & Stakeholder Management

- Coordinate with ERP/CRM vendors, implementation partners, and consultants.
- Manage SLAs, support contracts, and performance of application vendors.
- Act as a bridge between technical teams and business stakeholders.

4. Integration & Automation

- Ensure seamless integration between ERP, CRM, and other internal/external systems.
- Drive process automation and workflow optimization initiatives.
- Support data migration, system interfaces, and reporting frameworks.

5. Governance, Compliance & Security





- Ensure applications comply with internal controls, audit requirements, and industry standards.
- Manage user access controls and data security protocols.
- Support statutory and regulatory reporting needs.

6. Team Leadership

- Lead and mentor IT application support team members.
- Provide training to end-users and ensure high adoption rates.
- Drive continuous improvement and best practices.

Required Qualifications:

- Bachelors degree in Engineering / Computer Science / IT.
- MBA (Systems/IT) preferred.
- 8 to 15 years of relevant experience in IT Applications management.
- Minimum 5+ years of experience in Infratech / Infrastructure / EPC / Construction industry (Mandatory).
- Proven hands-on experience in managing:
- ERP systems (SAP / Oracle / Microsoft Dynamics / Infor / Similar)
- CRM platforms (Salesforce / MS Dynamics CRM / Zoho / Similar)

Technical Skills:

- Strong knowledge of:
- ERP functional modules (FICO, MM, PS, SD, etc. or equivalent)
- CRM workflows and sales lifecycle management
- Project lifecycle management systems

- Experience in system integrations (APIs, middleware)
- Knowledge of database concepts and reporting tools (Power BI / Tableau preferred)
- Understanding of cloud-based enterprise applications
- ITIL knowledge preferred

Key Competencies:

- Strong understanding of Infratech business processes
- Excellent stakeholder management skills
- Analytical and problem-solving mindset
- Project management capabilities
- Strong communication and leadership skills
- Ability to manage multiple projects simultaneously

Preferred Experience:

- Experience in large-scale ERP implementation within an Infrastructure/EPC company.
- Exposure to digital transformation initiatives.
- Knowledge of contract-based project billing and cost control systems.
- Experience in managing multi-location IT application environments.

KPIs / Success Metrics:

- ERP/CRM system uptime and performance
- User adoption and satisfaction levels
- Successful project delivery within timelines and budgets
- Reduction in manual processes through automation
- Compliance and audit readiness

📌 Manager - ERP Applications (Real Estate) (Hyderabad)
🏢 NSL Infratech
📍 Hyderabad