- 9-hour shifts. Shift times will vary in accordance with business needs.
- Shifts (India time): 01:00 PM to 10:00 PM/ 2:00 PM 11:00 PM (IST) (Hybrid)
- The team members should be willing to work in a rotating shift.
- Working on USI holidays and oncall during weekends when there is a business requirement.
Role description
The privilege access management (PAM) consultant will be responsible for working with the PAM Manager/Assistant Manager to maintain Deloitte UK’s PAM solutions in accordance with the firm’s IAM policies and standards
Specific Responsibilities
- Perform daily system health check to identify and remediate any issues reported
- Manage privileged accounts in the PAM Tool as per PAM policies i.e. onboarding and offboarding users and accounts, managing password objects and their compliance
- Experience on password upload utility for bulk onboarding of privileged accounts
- Perform ticket management, manage ServiceNow queue, act as first point-of-contact for the client (service leads and/or end users), and conduct issue resolution sessions
- Comply to the defined SLAs/OLAs for the ServiceNow tickets.
- Create and update documents like SOPs, runbooks, playbooks, end user guides, etc
- Support application patching for components and OS patching for vault following change management process
- Support out-of-office hours for critical and high priority issues, and any change management of PAM service.
- Facilitating meetings, taking minutes and circulating promptly and tracking actions.
- Co-ordinating with vendor for the open cases and product related issues
Qualifications
Required:
- Degree in IT / computer science or information security
- Experience in IT security Operation role or similar
- Minimum 2 years of experience supporting privileged access management solutions (CyberArk/ Thycotic)
- Basic industry certifications desirable e.g. Security+, COMP TIA etc
- Good to have at least one PAM tool specific certification (e.g. CyberArk, Thycotic, BeyondTrust, etc.
- Develop automation and/or scripting to augment PAM solutions as required
- Highly self-directed, with keen attention to details
- Strong communication, project and time management skills
- Ability to effectively prioritise tasks in a high-pressure environment
- Flexible and adaptable in regard to learning and understanding recent technologies
Preferred
- Experience of using PowerShell would be an advantage.
- LDAP query, SQL scripting will be an added advantage
- Experience working on CyberArk or any other identity security platform.
- Assist in the development of detailed design documentation and deployment and operational support. Identify specific issues with migration or other directory technologies and have a basic understanding of how they interface
- Ability to communicate technical information to less experienced or non-specialist people, both verbally and in writing
Preferred Certifications (not a pre-requisite for the role):