Dear Candidate,

Greetings from Honeybee Tech Solutions!

We have an urgent opening for the position of Senior ServiceNow Developer (CSM) for our prestigious client Happiest Minds Technologies Limited.

Interested candidates are requested to share their updated resume at:
[email protected]

Job Details

Work Location: Bengaluru
Work Type: Hybrid

CVR Type: Internal CVR
CVR Panel Name: Shilpa Gajjala

Interview Rounds: 2 Rounds
Interview Mode: Virtual

Job Description

We are looking for an experienced Senior ServiceNow Developer / Solution Architect with robust CSM expertise to design and deliver scalable ServiceNow solutions across customer service operations.

Key Responsibilities

- Architect and own end-to-end ServiceNow CSM solutions across customer operations, case management, and service delivery
- Strong expertise in CSM core architecture including:

- Accounts
- Contacts
- Consumers
- Cases
- Entitlements
- SLAs
- Interactions
- Task relationships

- Design and manage Sold Products, Product Models, and Installed Base Items, including lifecycle and case linkage
- Deep understanding of ITSM vs CSM architecture, process boundaries, data models, and customer-centric design
- Implement and optimize Advanced Work Assignment (AWA) for skill-based and omnichannel routing




- Apply Predictive Intelligence / Task Intelligence for classification, assignment, and automation
- Act as ServiceNow Platform Architect/Admin, ensuring platform stability, scalability, and upgrade readiness
- Enforce configuration-over-customization and ServiceNow best practices
- Implement Domain Separation for multi-tenant or multi-customer environments
- Design and govern integrations using:

- REST
- SOAP
- Integration Hub
- MID Server
- OAuth

- Ensure strong security, ACL configuration, data access control, and performance optimization
- Lead technical design reviews and architecture governance
- Mentor development teams and provide architectural guidance throughout the delivery lifecycle

Mandatory Skills

- ServiceNow Solution Architect
- ServiceNow Developer
- Customer Service Management (CSM)
- ITSM
- CMDB & CSDM Framework
- REST Integrations (OAuth, JWT, API Security)
- CI/CD Pipelines
- REST / SOAP APIs

Skills to Evaluate

- ServiceNow Solution Architect
- ServiceNow Developer
- ITSM
- CMDB Framework
- REST Integrations (OAuth, JWT, API Security)
- CI/CD Pipelines
- REST / SOAP APIs
- CSM

Looking forward to hearing from you.

Best Regards
Deva P
Honeybee Tech Solutions

(phone hidden)
[email protected]

📌 Servicenow Architect at Bengaluru (Hyderabad)
🏢 Honeybee Tech Solutions
📍 Hyderabad