Job Purpose

To manage end-to-end cinema operations during assigned shifts, ensuring smooth show execution, excellent customer experience, and adherence to company standards, safety, and compliance.

Key Responsibilities

1. Operations Management

- Oversee day-to-day cinema operations during shift
- Ensure all shows start & end on time
- Conduct pre-opening checks (Audi, projection, seating, cleanliness)
- Ensure all areas (Audi, lobby, F&B;) are fully operational

2. Customer Experience

- Ensure high standards of guest service & satisfaction
- Handle customer complaints / escalations effectively
- Ensure smooth entry, seating & exit flow of guests
- Maintain overall ambience (BGM, hygiene, comfort)

3. Team Management

- Supervise Service Associates, Box Office, F&B; & Housekeeping teams
- Manage staff deployment, attendance & discipline
- Conduct shift briefings (movie updates, offers, promotions)
- Train team on upselling & service standards

4.



Audit & Compliance

- Ensure cleanliness, hygiene & safety standards
- Follow company SOPs, audit guidelines & statutory compliance
- Monitor cash handling & billing accuracy (no variance)
- Control pilferage and inventory (FIFO in F&B;)

5. Coordination & Technical Support

- Coordinate with projection, technical & maintenance teams
- Ensure all equipment (POS, projection, sound systems) are functional
- Monitor show quality (audio, video, lighting)

6. Safety & Emergency Handling

- Ensure safety & security of guests and staff
- Handle emergency situations / incidents effectively
- Follow evacuation & crisis management protocols

Qualifications

- Graduate (Hospitality / Hotel Management preferred)
- 24 years experience in cinema / retail / hospitality operations

📌 Duty Officer- Hyderabad - PVR INOX
🏢 INOX
📍 Hyderabad